Effective date: September 05, 2026

Novara Specialty Pharmacy SMS Messaging Policy

SMS Enrollment

To enroll in Novara Specialty Pharmacy text messaging services, text START to (847) 808-0886

By texting START, you agree to receive text messages from Novara Specialty Pharmacy regarding your pharmacy care.

Welcome Message

Welcome to Novara Specialty Pharmacy!

You'll receive text messages regarding:
• Prescription order updates
• Shipping notifications
• Refill reminders
• Prior authorization updates
• Care coordination
• Customer service communications

Message frequency varies based on your prescriptions and pharmacy activity.

Message and data rates may apply.

Reply HELP for assistance or STOP to cancel.

SMS Terms: https://novararx.com/sms-terms
Privacy Policy: https://novararx.com/privacy-policy

Message Frequency

Message frequency varies depending on your prescriptions and interactions with Novara Specialty Pharmacy. Most patients receive between 1–8 messages per month, although frequency may increase during active prescription fulfillment or treatment coordination.

Standard Disclaimers

By opting in, you agree to receive recurring automated and non-automated text messages from Novara Specialty Pharmacy.

Consent to receive text messages is not a condition of purchasing goods or services.

Message and data rates may apply according to your mobile carrier plan.

Wireless carriers are not liable for delayed or undelivered messages.

HELP Instructions

Reply HELP at any time for assistance.

Response:
"Novara Specialty Pharmacy: For assistance, call (847) 808-0559 or email support@novararx.com. Reply STOP to unsubscribe. Msg & data rates may apply."

STOP Instructions

Reply STOP at any time to unsubscribe from all future text messages.

After opting out, you will receive one final confirmation message and no further SMS communications unless you opt in again.

Double Opt-In Confirmation

After texting START, customers receive:

"Reply YES to confirm that you would like to receive text messages from Novara Specialty Pharmacy regarding your prescriptions, refill reminders, shipping updates, and customer support. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel or HELP for help."

Final Confirmation Message

After the customer replies YES, send:

"Thank you for subscribing to Novara Specialty Pharmacy text alerts. You're now enrolled and will receive pharmacy updates, refill reminders, shipping notifications, and customer service messages. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to unsubscribe at any time."

Recommended Keyword

Primary keyword: START

Alternative keywords: JOIN, SUBSCRIBE, ENROLL